Website emergency help after a hack

Website hacked and no maintenance contract? We offer one-off emergency help for WordPress and Drupal: removing malware, restoring website operation and closing identified security gaps.

• Assess the extent of the compromise and preserve a copy of the files and database before making changes
• Remove identified malware, backdoors and unauthorized user accounts
• Restore a clean backup where possible, fix identified vulnerabilities and update vulnerable components
• Test the website and agree on credential rotation and ongoing monitoring

This service is primarily for customers without a maintenance contract whose website has already been hacked. Recovery does not require purchasing a maintenance plan. Price, start time and recovery options follow an initial assessment. Full recovery depends on the damage and the availability of a clean backup.

Website hacked? Get help

Send the website address, a description of the issue, when you first noticed it and whether you have a backup. We agree on scope and price before work begins. Do not include passwords in your enquiry; we arrange secure access separately.